Skills You Should Not Forget To Highlight In Your Resume For Customer Service
February 18, 2014In writing resume for customer service, skills are the second most important part to pay special attention! This part tells about applicant abilities to handle expected duties and perform work as expected. If resume objective, which we were talking about in previous post, are applicants passport, than skills are a ticket to interview and later on to getting hired. This is how I was thinking while writing my own resume.
Why?
Simple because of hiring managers who do not spend much time reading resumes, they are about to read objectives and if within those few sentences don’t find what they are looking for, they pass to next one. This is why I see objectives as a passport - buying some more of their precious time for myself. While once they read objectives and get satisfied with what they found there, they pass forward to skills part to check applicants’ abilities. This is why I see skills as a ticket, if they find my skills as desired they will pass to my accomplishments, experience, education, but I already passed and will most probably receive interview invitation. Do you see the logic inhere?
Let’s go further into this topic and check what are those skills expected to be found in your resume for customer service. Remember, we will write about general skills for customer service, to improve your chances of passing forward to interview, you will need to add some custom skills related to the company.
Why?
Simple because of hiring managers who do not spend much time reading resumes, they are about to read objectives and if within those few sentences don’t find what they are looking for, they pass to next one. This is why I see objectives as a passport - buying some more of their precious time for myself. While once they read objectives and get satisfied with what they found there, they pass forward to skills part to check applicants’ abilities. This is why I see skills as a ticket, if they find my skills as desired they will pass to my accomplishments, experience, education, but I already passed and will most probably receive interview invitation. Do you see the logic inhere?
Let’s go further into this topic and check what are those skills expected to be found in your resume for customer service. Remember, we will write about general skills for customer service, to improve your chances of passing forward to interview, you will need to add some custom skills related to the company.
Given that the work in customer service is based on direct interaction with customers, employee are obligated to have highly developed certain skills that enable easier and more successful relation with customers.
The most important skill which enables this type of relationship with customers definitely is a communication skill. When I was thinking about how to put it in my resume, I couldn't get rid of one thought, each and every applicant will write that they have highly developed communication skills, how I should write it in order to make it stand out. It should be different, but still not something abnormal and unreal. Also, I have read somewhere on web, that the level of customers satisfaction and their dedication to certain product and service the company offer, highly depends on support they get from customer service. These two things helped me write good description for my communication skills. My advice to you is to find your own way to better describe this skill, since it will bring you additional points.
The most important skill which enables this type of relationship with customers definitely is a communication skill. When I was thinking about how to put it in my resume, I couldn't get rid of one thought, each and every applicant will write that they have highly developed communication skills, how I should write it in order to make it stand out. It should be different, but still not something abnormal and unreal. Also, I have read somewhere on web, that the level of customers satisfaction and their dedication to certain product and service the company offer, highly depends on support they get from customer service. These two things helped me write good description for my communication skills. My advice to you is to find your own way to better describe this skill, since it will bring you additional points.
One other thing I had in my mind, which is in general quite a regular occasion, are dissatisfied customers. Since one of the main descriptions of work is dealing with such customers, patience and kindness are indeed much needed skills. In this job, there is no place for discussion with customers and especially not for conflicts! Understanding clients’ needs and problems is crucial, and therefore patience is of high importance to handle such situations. Write down a nicely and shortly explained your patience. Here is one guideline to think about and to lead you to make it stand out. In the last decade, significant changes have been introduced in the evaluation of the work of customer service in order to reduce the likelihood of poor customer service occurrence. Customers now have the ability to evaluate your work, likewise you already know that “conversation with operators are recorded”!
Working in this service can be laborious for itself, especially because of the situations I used as an example in the paragraph above. But beside this type of situations, there are some more aspects which influence on the productivity and work in general, and put this job on the list of stressful jobs. I knew that customer services are in general big offices counting dozens of tables. This means that people working inhere have limited personal space and limited comfort. Even if every applicant puts this in resume skills for customer service as adaptability and do not use to much words to describe own possibility to work under this kind of circumstances, I decided to describe it as one of my highly developed skill and highlight it with the idea to show that I'm used to work in this kind of circumstances. Your ability to work under pressure in conditions that are not the brightest, but to keep providing good results, if pointed out, will certainly leave under impression the one who reads your resume. Use this as your advantage in compared with other applicants.
Those are some general skills for customer service which you have to write and highlight in resume. As I previously said, each job will demand some additional custom skills. Use this technique to highlight those skills as well since they are equally important. Connect your skills with your accomplishments by highlighting what results you achieved on your previous job thanks to your skills.
Posted by Eddings. Posted In : Resume For Customer Service
